Thank you for shopping at Loire Valley. We strive to provide high-quality sportswear and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
The following items are not eligible for return:
2. Initiating a Return
To initiate a return, please follow these steps:
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@loirevalley.com and send your item to the address provided by our customer support team.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
In cases where the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@loirevalley.com with photos of the damage or defect. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@loirevalley.com.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
